ProstaVive 180-Day Money-Back Guarantee: Every Step, Explained

Try ProstaVive for up to six months from your order. If it is not for you, send the tubs back, even empty ones, for a refund of the product price. That sentence is the core of the offer, and it changes how a purchase feels. You are not asked to decide in a week or to guess in advance. You get a long stretch to follow the routine, keep your notes and make up your own mind. This guide walks through the guarantee step by step, so that if you ever want to use it, you will know exactly what to do.

The promise in four numbers

• 180 days is the length of the window, equal to six months.
• One email to support comes first.
• All tubs go back, empty and unopened alike.
• 5 to 10 days is the usual time for the refund to show on your statement.

The seller’s guarantee panel, its refund page and the ClickBank cart all give the same 180 days, which is reassuring. ProstaVive is covered on every package, so the size you choose does not change the protection.

How the 180 days are counted

The window counts from your order date, not from the day the parcel arrives. That detail matters. If an order ships in 2 to 3 days and a US parcel takes 5 to 7 business days, up to 10, then a week or two of your window has passed before the first scoop. It is still a very long stretch, but it is one reason we suggest writing your order date down the day you buy, and adding the 180-day mark to your calendar with a reminder a week earlier.

Step 1: email support

Write to [email protected] with Refund Request in the subject line. In the message, give your order number and the order date. The seller says an agent replies within 48 hours or less. If you prefer, the product support phone number is (863) 591-4284, but the refund steps start with the email.

Step 2: wait for an agent’s reply

This is the step people skip, and it is the one the seller stresses. Wait for an agent to reply before you return anything. The reply confirms that your request has been received, and it keeps everyone on the same page about what is coming back. Posting a parcel before you hear back is the one avoidable way to make the process slower.

Step 3: pack every tub

Send all your tubs, empty and unopened alike. If you ordered six, all six go back, including the one you finished and the one you never touched. The seller says no return label is required, so you choose how to post it. Include a note with your full name, your order number and the email you used for the order.

Step 4: send it to Ohio

The returns address is 285 Northeast Ave, Tallmadge, OH 44278, United States. You pay the postage, so choose a service that gives you a tracking number. A tracked parcel is the easiest way to show that the return arrived within your window, and it gives you the number you need for the next step.

Step 5: email the tracking ID

As soon as you have posted the parcel, email support the tracking ID, so the agent can watch for it. Keep the postal receipt until your refund arrives.

Step 6: the refund

When the return is received, the refund is processed. The refund covers the product price, and shipping is not included, so a US buyer who paid $9.95 for shipping on one or three tubs does not get that line back. On your statement, it usually shows within 5 to 10 days. The seller’s guarantee image also mentions a 48-hour processing note, and we would simply plan on the statement timing above.

Why empty tubs count

Many guarantees only accept unopened products, which makes them hard to use for a supplement you have to try for months to judge. Here the seller encourages you to make the most of the period, and it says you may use the whole of it, even after finishing your supply. In plain terms, you can use the powder, think about it and then decide.

Questions people ask about the guarantee

Do I have to give a reason? The refund page lists steps and does not ask you to explain why. You email, wait for a reply and follow the instructions.

What if I lose the order number? Look for the ClickBank receipt in your inbox, or find the charge on your statement, where it begins with CLKBANK. ClickBank order support, 1-800-390-6035, can help with the record.

Does the size I ordered matter? No. One, three and six tubs share the same 180-day window.

Can I keep the bonus guides? The seller does not say. Ask support when you write.

What if I live outside the US? The same route applies, and you pay the postage to the Ohio address. Check the cost before you decide.

What if the 180 days are nearly up? Email support at once, and post the parcel as early as you can, since the return needs to arrive inside the window.

A calendar plan

When	What to do
Order day	Write down the order number and order date
Around day 30	Read your notes after the first tub
Around day 90	Check in again, ideally with your doctor’s advice
Around day 160	Decide whether to keep going, and set aside time to post a return if not
Day 180	The window closes, so act before it, not on it

A few tips for a smooth return

• Keep the order number, the order date and the support email in one note.
• Post the parcel early enough that it can reach the address inside the window.
• Use a tracked service and keep the receipt.
• Keep your emails with the agent until the refund appears.

If you would like to compare this route with how the rest of the offer works, our price guide and our offer summary give the packages and totals. For trouble with an order, see our guide on handling complaints.

Where the guarantee fits in the bigger picture

The guarantee is one part of the offer, alongside the open label and the price ladder. You can see how the pieces come together in our offer summary, and the FAQ page answers the short questions. If you want to see the money side, our price guide lists the totals and the cost per day. Together, they let you judge the offer as a whole, and not only one clause of it.

A final word on safety

A refund is about money, and it is not a substitute for good advice. Ask your doctor first, especially if you take medication or have urinary symptoms. If anything worries you after you start, stop and speak with your doctor, and use the guarantee afterward if you decide it is not for you.