ProstaVive Complaints: How to Get an Order or Refund Issue Sorted

Most order problems are small and fixable. A parcel runs late. A charge looks unfamiliar. A refund has not appeared yet. The trick is to know where to go first and what to say when you get there. This guide is a short playbook for ProstaVive, built around what the seller and its payment processor publish: who handles which kind of problem, the order in which to contact them, a message you can copy and the timelines to expect. Keep it handy, and you will rarely need more than a couple of emails.

First, gather your records

Before you write to anyone, collect four things. You will usually need all four, and having them ready makes every reply faster.

1. The ClickBank order number from your confirmation screen.
2. The order date.
3. The email address you used for the order.
4. The tracking email, if the order has shipped.

If you did not note the order number at the time, look for the ClickBank receipt in your inbox, or find the charge on your card statement, where it begins with CLKBANK. For one and three tubs it reads CLKBANK*Prostavive, and for six tubs a slightly different line.

Who handles what

Problem	Where to start	Contact
Parcel late or missing	Seller support	[email protected] or (863) 591-4284
Question about the product or label	Seller support	The same email and phone
Refund request	Seller support, by email first	[email protected], subject Refund Request
Charge you do not recognize	ClickBank order support	1-800-390-6035
Order record or receipt	ClickBank order support	1-800-390-6035
Nothing resolved	Your card issuer	The number on your card

ProstaVive is sold through the seller’s own order page, and ClickBank handles the payment, so both sides can look at your order.

Problem 1: the parcel is late

Orders ship within 2 to 3 days of purchase, and the seller sends a tracking email. After that, US delivery takes 5 to 7 business days and can take up to 10. International orders take 10 to 12 business days. Count from the shipping date, not the order date. If the time has passed and the tracking has not moved, write to support with your order number and the date, and attach nothing more than a short note.

Problem 2: a charge you do not recognize

Check the statement line first. If it begins with CLKBANK and the amount matches a package you ordered, it is probably your order, since many people forget the processor’s name. If you still do not recognize it, call ClickBank order support at 1-800-390-6035 with the amount and the date. They can look up the order record.

Problem 3: the refund has not arrived

Refunds follow a clear order. You emailed support with Refund Request in the subject, an agent replied, you sent all your tubs, empty or unopened, and you emailed the tracking ID. When the return is received, the refund is processed, and it usually shows on your statement within 5 to 10 days. Count from the day the return arrived, not the day you posted it. If you are beyond that, write to support with the tracking ID and the date it was delivered. Our full refund guide lists every stage.

Problem 4: a question about the product

If you have a question about the label, use the supplement facts as your starting point and email support with the exact line you are asking about. For a medical question, such as how the powder fits with a medicine, your doctor or pharmacist is the right person, and support will tell you the same. A supplement does not replace medical care.

A message you can copy

A short, clear message gets a short, clear reply. Here is a template.

Subject: Order help, order number [your number]

Hello, my name is [full name]. I ordered [number] tubs of ProstaVive on [date] using the email [order email]. [One sentence on the problem.] Could you please tell me what the next step is? Thank you.

For a refund, change the subject to Refund Request and add that you will wait for an agent’s reply before returning anything.

What to avoid

A few habits make a small problem bigger. Do not post a return before an agent has replied to your refund email. Do not send money to anyone who contacts you offering to fix a refund, since the seller’s route never asks for a new payment. Do not rely on a comment under a video or article to reach the seller, because nobody there can see your order. And do not wait until the last week of the 180 days to begin, since postage takes time.

Writing clearly under stress

When something goes wrong, it is tempting to write a long message. A short one works better. Put the order number and date in the first two lines. State the problem in one or two sentences. Say what you would like to happen. Then stop. Agents deal with many messages, and a clear one gets a clear answer. If you need to follow up, reply on the same thread so the history stays together, and give the reply 48 hours before you try the next step.

When to involve your card issuer

The card issuer is the last rung, and it is there for a reason. If a charge is for something you never ordered, or the seller and ClickBank have both failed to resolve a real problem, call the number on the back of your card. Have your records ready: the order number, the dates, the emails and the amount. Be factual and calm. Most issuers have a clear process for disputes, and a tidy file speeds it up. For ordinary questions, though, the seller’s support and ClickBank are the faster route, which is why they come first.

How long to wait before moving up

Give each rung its time. After emailing support, wait the 48 hours the seller promises. After calling, note the date and the name of the person if you can. After contacting ClickBank, ask how long they expect a review to take. Keep a short log with dates, so you can see at a glance where you are. For more on the refund path in particular, our refund guide lists every stage, and the FAQ page collects the short answers.

The contact ladder

Work up the ladder one rung at a time.

1. Email support and wait up to 48 hours for a reply.
2. Call product support at (863) 591-4284 if you have heard nothing.
3. Call ClickBank at 1-800-390-6035 for order and billing questions.
4. Contact your card issuer if a charge is wrong and nothing else has worked.

Keep every email, receipt and tracking number. They turn a vague complaint into a clear case, and most issues are solved by the first or second rung.

Timelines at a glance

Step	Expected time
Order ships	Within 2 to 3 days
US delivery after shipping	5 to 7 business days, up to 10
International delivery	10 to 12 business days
Support reply	48 hours or less, per the seller
Refund after the return is processed	Usually 5 to 10 days to show
Refund window	180 days from the order date

Before it ever comes to that

Most problems are avoided by a little preparation: order from the seller’s own page, read the cart total, keep your order number and ask your doctor first, especially if you take medication or have urinary symptoms. Our ordering guide walks through every step, and the offer summary shows the terms in one view.