Neuro Serge Money-Back Guarantee: The 90-Day Refund, Step by Step

A money-back guarantee is only as good as the instructions behind it. Neuro Serge has a clear one, and this page walks through it in order, so that if you ever want to use it, you know exactly what to do and when. We also explain why it is such a comfortable feature for a first-time buyer, since it turns the question “what if it is not for me” into a short list of steps.

The promise in one paragraph

The seller backs every Neuro Serge package with a 90-day money-back guarantee. The clock starts on the date you originally ordered. Send back all the bottles and the seller refunds the bottle price. It applies to the two-, three- and six-bottle packages alike, and the seller’s terms describe the same ninety-day policy.

The clock: your order date, not your arrival date

This is the single most important detail. Day one is the day you placed the order. If your parcel took a week to arrive, those days are already counted. Because the package has to arrive back at the seller’s address within the ninety days, the practical deadline for mailing is earlier than day ninety. We suggest taking day seventy-five as your own cut-off, and writing your order date where you will see it.

When	What it means
Day 0	You order. Write down the ClickBank order number and date
The first two weeks	Your US parcel normally arrives
Day 30	An easy first check-in on how you feel
Day 60	A second check-in
Day 75	Our suggested latest day to post a return
Day 90	The parcel must already have arrived

The seven steps

1. Decide. If you want a refund, do not wait for the last week. Posting early is the whole trick.
2. Collect every bottle. All of them, including any empty ones and any bottle you have barely touched.
3. Write the note. Details below.
4. Pack it. Bottles and note in one package, with the packing slip if you kept it.
5. Address it. 285 Northeast Ave, Tallmadge, OH 44278, US.
6. Post it with tracking. You pay the return postage, and tracking gives you a date to point to.
7. Wait for the refund. It appears three to five business days after the seller processes the return.

What the note must say

Slip a piece of paper into the box with these details written clearly:

• Your ClickBank order ID.
• Your full name.
• The full address where you received the order.
• Your email address and your phone number.
• The original packing slip, if you have it.

That is the entire list. A note typed on a phone and printed, or written by hand, works the same. Photograph it before you seal the box so you have your own copy.

Empty bottles count

Many guarantees quietly require you to keep some product. This one does not. The seller asks for all the bottles, including empty ones, which means you can use the capsule properly for a good stretch and still return what is left, empty or not. That is a generous feature, and it is why we describe the guarantee as a real test period rather than a token gesture.

Three things people get wrong about guarantees

They count from arrival. Here the clock starts at the order date. A slow parcel eats into your window, not the seller’s.

They keep the product. Many people assume they must hold on to leftover capsules. Here every bottle goes back, empty, full or part-used.

They post and hope. A parcel with no note is hard to match to an order. Here the note with your ClickBank order ID is the key, and it takes two minutes to write.

A packing checklist

Before you seal the box, run down this list: all the bottles, the note, the packing slip if you kept it, the right address, a tracked service and a photo of the note for your own records. If you tick all six, you have done everything the seller asks. Our guide to a fair test helps you decide beforehand whether you want to send the bottles back at all.

What is refunded and what is not

The refund covers the price of the bottles. Return postage is on you, always. For orders shipped outside the United States, shipping fees are not refunded, though the bottle price is. Keep that in mind if you order from abroad, where shipping is $30 for each product purchased. For a US order on three or six bottles, which ship free, there is no outbound shipping to lose.

What “refund of the bottle price” means in practice

The seller refunds what you paid for the bottles. It does not refund the postage you spend sending them back, and for orders placed from outside the United States it does not refund the shipping fees either. For a US order on three or six bottles, which ship free, that leaves a simple picture: the money you paid for the capsules comes back, and the only cost to you is the stamp or courier fee on the return. That is a modest price for a ninety-day look, and it is the main reason we call the policy a fair one. You can see the terms next to the packages in our Neuro Serge at a glance.

Where the guarantee sits in the offer

The guarantee is not a footnote. It is stated on the order page, spelled out in the seller’s shipping and returns page and echoed in its terms, and it applies to every package size. Our FAQ page lists the short answers, and the at-a-glance page shows how it sits beside the packages and the bonus guides. If you only remember one thing, remember that the ninety days start on your order date and that posting early is what makes the guarantee work.

Using the guarantee wisely

The seller recommends at least three to six months of use, and the guarantee is ninety days. So the two do not line up perfectly, and it is worth planning around that. Use the first two months properly, note how you feel at thirty and sixty days and decide by about day seventy. If you are happy, keep going. If not, post the bottles that week. Our guide to a fair test offers a simple note-taking plan.

If you get stuck

The seller’s support team can walk you through a return. The email address is [email protected], and the team aims to reply within a day. The phone line is +1 800-390-6035 from the US or +1 208-345-4245 from abroad, answered Monday to Friday, 10AM to 7PM EST. For questions about the order itself, ClickBank order support can help. Our complaints guide gives a message template you can adapt.

Why the guarantee matters for the whole offer

A refund promise changes how it feels to buy. You are not betting on a capsule you cannot judge in advance. You are agreeing to a ninety-day look, with a refund of the bottle price waiting if you decide against it. For a product the seller describes as designed to support brain health, focus and mental clarity, and that has no published amounts to study, that trial structure is a big part of why we score the offer 4.5 out of 5. It is our own editorial score. You can read the reasoning in our full Neuro Serge review.

One health reminder

Before you start, tell your physician if you take medication, are expecting or nursing, or have a medical condition. The seller’s own disclaimer says so. If you start and later decide the capsule does not suit you, you can use the steps above. Our at-a-glance page shows the guarantee next to the packages.